Customer Testimonials
As always at Glassman's service department, the service advisor was friendly, helpful and knowledgeable. I appreciated that she brought to my attention that the tread on my tires is getting worn down to the point that I will need replacement tires soon. In this way, I can save money for the upcoming expense. It is a pleasure to go for service in your department.
Josie was terrific! Everything was done and ahead of schedule. Very polite and efficient. She was a pleasure to deal with.
It was a pretty quick(er) service, clean(er) visitor lounge, courteous service advisor a
My first impression very friendly people. I appreciate being informed on what's going on as well as saving me money.
You are greeted promptly, and taken care of by employees who are knowledgeable and efficient.
Friendly and ready to negotiate. Was easy to understand and explained details. Showed service area and all employees were considerate
We happened to drive by Glassman randomly, and are so glad we did! Working with Tom was a very smooth process and we would definitely work with him again.
Frank was very helpful and explained the entire process as well as the team was amazing in making time for me
Andrew was very patient and helped me explored all the options available, giving me the best deal according to my real needs!
Tom Kalmeta found my exact Outback, color and all, just about to leave the factory. Initial phone contact to delivery took a mere ten days. Tom and his team were extremely pleasant, attentive, and very businesslike. 10/10 I got a fair price for my trade-in which saved me any hassle of listing and selling it myself. The finance person (whose name I can't remember) was extremely pleasant to deal with. Zero pressure to add dealer options. I travelled from Ann Arbor after an unsatisfactory experience with the Subaru dealer here, who tried to tack on $900 of mandatory dealer "options&...
My sales person, Crystal was just what I needed that day! No high pressure, truthfully factual and kind. They had just the car I wanted, and never tried to talk me into anything else and Bryan her manager was awesome!
Staff was very friendly and accommodating. Excellent customer service. I would definitely recommend to family and friends
I appreciated the after hours drop off. The service representative, Frank, was courteous and the service was quick. Overall it was a great experience.
We were treated well and are satisfied with the outcome for ou car. Very pleased
Almost went left. I made an appointment with a representative on the phone for a Saturday. The rep set me up for a shuttle ride home. When I arrived at 8a. I was told they don’t have Saturday shuttles. Then to make matters worse, they tell me they can’t perform the recall, and that I would need to make another appointment. I was beyond annoyed. As I was about to leave a technician noticed oil leaking on the floors. They looked under the hood and noticed it was a major leak. That’s when they decided to hoist ...
wait time was not very long, I liked that I could check on.my phone what yhe staus of my reair was. my cusomer care rep Joseph Ankrom was friendly and accomidating and easyto deal with. great service department. I was a little surprised with the cost of the oil change, because I had a coupon.
I went with Glassman for two reasons, the first being my girlfriend has met the owner, and had nothing but pleasant things to say about him. So I’m happy to do business with good people. Secondly is Glassman is the only dealer in my area not charging a BS over msrp “protection plan” on their cars. This combined with the simple clear cut process made me happy to do business at Glassman. Unfortunately the service department did let me down on the day of pickup. I had signed a contract stating I’d take delivery that day but apparently ...
I was greeted by the manager when I first walked in. He got a greeted by the manager when I first walked in. He got Ethan to help me. Ethan provided fast and pleasant service and answered all my questions.
We had a great buying experience. Ramon was very helpful and got us the vehicle we wanted.
Everything went very smoothly. The service i got from Ralph was very engaging and considerate. He made sure that all my current and future needs were met to ensure the most promising experience with the car. Thanks, Ralph!
Glassman Service is reliable and I have always trusted their service team with my car.
Our experience at Glassman was great with leasing a new subaru. Tom, our salesman, was excellent in walking us through the process!
My experience with your service was good. My car seems to be in good shape.
Very nice staff. It took quite a long time for the repairs to be completed. They missed a spot when washing the car (mid rear). I suspect their car wash needs to be adjusted,
Chandler was very attentive and helped to get me the perfect vehicle for my family.
Got a price and the whole transaction was smooth, Would definetely recommend to family and friends
Fast service,great service and friendly staff that was able to help me out.Clean building also
Had a very good experience! I will be back. Cole was great! He is a perfect match for his position! Very professional!
Excellent service. I enjoy bringing my car in for serve because of the professionalism of the staff and the friendly service. Also, I appreciate receiving a free car wash. I tell my friends and family how pleased I am with Glassman Subaru.
Very courteous keeps you updated gives optional information. Offers assistance. Very clean waiting rooms with refreshments
I called to schedule an appointment for headlight replacement. Cole got me in the same day, I was also able to get me oil change and tires rotated. While I waited multiple people asked if I was helped they were nice and friendly.
Loved working with Sergai, Jeff, and Neno at Glassman Subaru. They are knowledgeable, decent, courteous. I recommend this team emphatically.
They always do a wonderful job with servicing my vehicle. I try not not to go anywhere else.
Everything they said they would do, they did.when they they would call they did.
This dealership really helped me find my dream car and worked with me and my budget. I highly recommend Mike in sales!
Verify helpful and patient, joy to work with, saleswoman was great to work with and never stopped working with us
Everything you could possibly want in a car buying experience - knowledgeable & attentive Sales Representative (Tom Kalmeta), very helpful Sales Manager (Neno Jones-Fletcher) and the exact vehicle vehicle I was hoping to buy. My first Subaru and I couldn’t be happier!! Thank you, love my new Forester!!!
Great people to work with, always followed up on all my questions and helped obtain the suv we wanted with all the features we wanted .
Much appreciate the excellent service experience. Staff was professional and answered my questions and concerns to my satisfaction. The waiting room area could do with some additions like more automotive displays or some interactive kiosks for the vehicles being displayed to make the service wait more interesting.
Aaron was very good and helpful. Although fix his voicemail so it says his name not the former person.
Easy access, friendly respectful, efficient service people always, skilled mechanics, timely repairs, honest and a pleasure to work with
Super friendly staff, very transparent and informative, and waitroom very accomodating and well stocked with coffee and snacks and very clean.
Both sales and maintenance personnel forthcoming, clear, and make you glad you came. Waiting room spacious, light, with snacks and coffee provided. Work completed always reliable.
I had a very good experience at Glassman with the timely service and very professional staff. The recall and service were handled quickly and competently. Happy customer.
Process for service is very good. Service rep was professional, friendly and knowledgeable. Thanks Adam.
Process for service is very good. Service rep was professional, friendly and knowledgeable. Only downside is that pricing has increased to the point where a second quote will be necessary next time, depending on service item.
We always get timely and great service at Glassman. They are consistently good at everything they do.
Good service. Waiting area is clean and well stocked. Did receive an update while i was waiting
Very professional and helpful. Efficient my salesperson Jeffrey was knowledgeable and very honest. I will definitely like to recommend him.
Great service and attentive staff. Very knowledgeable and showed care. Clean waiting area with tv and charge station and snacks
I came in for a routine maintenance and my service advisor Christina found a trim piece on the drivers door that had to be replaced. She had to order it and I'll be back to have that replaced when it comes in. Everyone there was pleasant plus the place was very clean. It was a nice experience and I would recommend it to friends and family.
I love my Subaru and think I get great service. I think the service representatives do their best the get me a fair price for services.
My salesperson, James was very friendly, professional and easy to talk to. He helped me find the car I was looking for.
I came in for routine maintenance and a couple warranty issues on the Subaru Outback. Adam the service advisor kept me informed of the the service progress and a follow-up appointment would be needed as parts needed to be ordered. The parts arrived within a few business days and all warranty issues were resolved on the second visit, car was washed and looked brand new when work was completed.
It was clean and the service was very nice. I would recommend to friends and family.
It was my first time using this service at this location. Everyone at the dealership was very nice and friendly. Matt (service rep) made the experience very easy.
Everyone at the dealership is very nice and friendly. They are always ready to assist me with whatever I may need. I especially appreciate everything that Ryan Wagner did when I purchased my lease. He has been very patient and accommodating. I also love the service department at this dealership. The place is clean and comfortable. And most of all, I love my Subaru.
The service center was very clean. Everyone working there was extremely welcoming and kind service was excellent and quick.
Josie made my experience easy and seamless and took care of all my needs. I will definitely use Glassman Automotive service again.
Matt did a great job, professional, courteous, and spot on! Work on my car was quick and as promised…
Very easy to work with and and very quick in and out. They were able to get my oil changed just under an hour so I could be on time to my next work appointment. Scheduling was just as easy as getting the work done!
First time we were at this dealership and they made it a very painless experience!
Sales team was great. The entire staff was very friendly and informative. Customer service at its best!
The Hyundai personnel I dealt with were very professional and answered my ?’s and were helpful in purchasing my new car.
First of all, the work was done very well. Also, Matthew has the perfect disposition for a service writer. He was very patient with me and explained it well. And the job cost way less than I expected. Bill Langford was especially gracious. Great experience overall!
Everything and everyone was very nice and professional. I was given accurate times, and the wait didn't exceed those. Staff very nice too.
Had my car in for oil change and tire rotation. Service was fast and friendly
Malissa Novak was my service rep. And she was outstanding. She is a large part of why I will be returning for future service needs. Glassman is fortunate to have her as their service manager.
Melissa Nowak did an amazing job dealing with her clients. Every time I have to go there. I prefer to deal with her. Other representatives need to learn how to deal with customer a provide great service as she always does.
Good repoire with customers and meeting the needs as promised. Convenient location and repair hours
Service rep - Josie - was very knowledgeable and took good care of me. Also like the app that kept me posted on car status.
The heart of the dealership is the people you deal with. Josie Harris provided excellent service communicating progress at very step. She went above and beyond in helping resolve an issue we had with our Genesis Protection Plan. I felt like she took a personal interest in the service of our vehicle and look forward to working with her again.
Every one at Glassman Automotive group was freindly and efficient. From the moment I walked in to the sale of my car. I would highly recommend them. Most of all I trust George Glassman.
I had a wonderful experience. Everyone was competent, friendly, not too pushy, and communicative. Would recommend to anyone!
This was the second visit at Glassman for routine maintenance on my Subaru. Last time was not a fluke. Met by Mathew and he took it from there. I sat in the customer lounge for almost exactly how long he told me I would. I was out with a freshly cleaned vehicle, all up to date on it's work. I appreciated the professional and friendly approach. Treated me like a human being instead of a bother, as I've experienced elsewhere.
I had very good experience with this dealership. Quick service and perfect sales person for me.
Kept me updated on status of maintenance. Let me schedule next appointment in advance. This is to have 15 words.
My experience with this dealership was fantastic. The service was fast, friendly, and professional. I would recommend them to everyone looking for a new or used vehicle.
i will recommend your services to the people who needs help for the car Service . Thank you very much.
Bought a Subaru 2018 with Jeff. Worked with him again on the '23. Nice mix of knowledge, proper suggestions of extras, and humor.
Great service thsnk you for all of your help. Edward was a wonderful salesman. HNY
Great customer service, attention to detail would definitely recommend to friends and family. Christina was great
Joshua was great! He kept me informed about the issue we had and the plan to fix it.
Ethan was great and very helpful hassle free experience. Love our new vehicle anyone looking for a new vehicle go see ethan
Jeff Hemming is great! If you are looking for a salesman that is not there to put the unnecessary pressure on you to buy, then he is your guy! I would contact him again the next time I am shopping for a new vehicle.
Customer Service any service to the public should be GREAT customer service and from EVERYONE if a TEAM environment. A 100 for everyone!
Personable and thorough explaining about the vehicle. Made the experience easy and timely. They did a great job on prep of the vehicle.
They don’t beat around the bush. I have an 04 forester, came In for an oil change and inspection. They told me upfront what needed to be done with my car and they honestly don’t recommend replacing what needed done based on various things. I appreciate this dealership the most of any Subaru dealer I’ve ever been to.
Excelente service and the wait was not that long. N n n n n n n
The service at Glassman is great. Everyone take time to make sure that everything is done on time.
Good place to have your SUV service on people that work there are very nice.
Friendly, professional atmosphere. Lovely people. Vehicle was examined before the sale and everything looked good.
Called to get my oil changed in my Mitsubishi, had great service and very friendly
Josie & Matt in Service, were easy to work with. Cashiers were in the holiday spirit! I’ll be back!
great service. It was a blessing to come there for the service thank you again.. As we enter in our service person she was just excellent . Await for our next service
Matt, Ahmed and Ty all provided excellent service, shuttle service and repair work. Thank you Glassman Mitsubishi. Appreciated the car wash too!
Excellent service my rep Christina is amazing And knowledgeable. Very courteous and kind. Will ask for her everytime I come I. For service .
GLASSMAN IS GREAT !!!, THE STAFF WAS VERY KIND AND PROFESSIONAL !!! I DID NOT HAVE AN APPOINTMENT, BUT THE STAFF WAS RIGHT THERE HELPING ME AS IF I DID, I HAD TO LEAVE MY CAR ONLY BECAUSE OF THE TIME I ARRIVED, IT WAS ALMOST CLOSING TIME, BUT THE SERVICE LADY HAD ME A RIDE HOME AND THEY PICK ME BACK UP WHEN MY CAR WAS READY. I WILL RECOMMEND GLASSMAN TO ANYONE I KNOW THAT NEED A CAR OR SERVICE. THANK YOU GUYS 😊
Wonderful experience here. First time car buyer and Charley Kashou was the biggest help. Professional, personable and reliable. Very great fun for my experience here and would recommend this dealership and Charley to anyone.
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