When I arrived they checked me in quickly, took a video of the exterior of the car. This is to ensure there is no issue when picking it up. The service advisor determined a quote, based on my description of the issue. He also sent me a text notification to inform me that he would let me know when my vehicle was done and for me to reply back with any questions. They did the necessary work and got it back to me with a reasonable price. I will definitely take my car there again for future work.
Outstanding service from Glassman. Everyone who works there is very professional and very helpful. Car was ready that day.
Excellent service and responsibility. Very quick answer when I had some questions. I was really happy for this dealership
Only place I will service my car!! Super helpful staff! Honest and fair! Great communication.
My service representative Matt is terrific as well as everyone else I interfaced with, and the service done on my car was excellent!!!
Very good communication from Jeffrey Stewart in sales. Quick competition of all the paperwork all on the computer. Even introduced me to the maintenance group. Very thorough.
This is my 2nd purchase from Glassman. It’s always a delightful, warm friendly atmosphere. Crystal was a pure delight. She made the process run very smooth. Give that young lady a raise!!!!
Excellent service, conveniently located, timely and courageous. This is my third car with Glassman and will continue to buy with them.
Service was fine but they did not take it off my records. Had to call to stop emails telling me I needed service.
Outstanding as always Glassman is the best. Service after the sale is paramount at Glassman
Great greatness everyone and everything was great I am very satisfied with the service I got!
The dealership was very professional and workers are very friendly..I would recommend to friends and family
GLASSMAN IS GREAT !!!, THE STAFF WAS VERY KIND AND PROFESSIONAL !!! I DID NOT HAVE AN APPOINTMENT, BUT THE STAFF WAS RIGHT THERE HELPING ME AS IF I DID, I HAD TO LEAVE MY CAR ONLY BECAUSE OF THE TIME I ARRIVED, IT WAS ALMOST CLOSING TIME, BUT THE SERVICE LADY HAD ME A RIDE HOME AND THEY PICK ME BACK UP WHEN MY CAR WAS READY. I WILL RECOMMEND GLASSMAN TO ANYONE I KNOW THAT NEED A CAR OR SERVICE. THANK YOU GUYS 😊
My Representative Joshua was very friendly, listened to my complaints, very knowledgeable, wrote up the service contract which I agreeded too, and was very satisfied with.
I brought my Forester in for the 60,000 mile service - I was assisted by Mel and then Adam. Both were extremely professional and helpful. Although the service was costly and time consuming, they provided me with a loaner and answered all my questions, making sure my car was serviced properly.
Anxious about the first visit. Had gotten used to the 'original' location and it was always a pleasant experience. Surprisingly, the new location is pretty much the same (in layout and courtesies) but has been taken up a few notches. Every employee I interacted with was engaging. Nothing negative to say.
Everyone would answer every question I asked. I was not told price for the Forester till after I asked, paid more that I thought I would based on online prices, also everyone was very nice and professional, car was not ready when I got there but it became ready fast
Only recommends what is actually needed for my car. This past visit, the work was done much sooner than I expected, so I was happy about that.
1. Easy to schedule or change an appt 2. On time- have never waited to get checked in 3. Friendly and professional personnel 4. Nice waiting room — used shuttle once which was also very nice 5. Any work done is explained beforehand 6. Overall, more thank pleased with Glassman
Very friendly team. Asked me how I was doing explained everything in detail. Didn't try to up sell me. Crack a few jokes. Smiles all around. Seem like everyone enjoyed working.
Josie was the nicest person I have ever met in your service dept. She was very respectful and kind, I left my phone in the car and needed it to finish work while I waited for my car. I asked her if she could retrieve it. Josie did get and was so nice about it. Thank you again Josie!
The lease process was fairly straight forward. My salesperson was professional and nice to work with and helped to answer questions I could think to ask. Although I was not informed that their was a difference in the price for the different color license plates nor was I aware of the tire warranty until the time of signing which changed my expected monthly payment. Also, for a car (Genesis) of that caliber, I was disappointed that the front grill was not thoroughly cleaned and the vehicle dashboard appeared dusty. I feel more meticulous detail should have been taken in the ...
I always take my car to Glassman for service. They’re well prepared to take care of my automotive needs.
Fast, transparent pricing, and friendly service. Will happily come back for the next scheduled maintenance.
Warmly greeted upon arrival. Service area was clean and comfortable. Vehicle was ready as indicated. Very satusfied
Went in for scheduled maintenance(oil change). Took a bit longer than I would expected, took 2 hours.
Amazing experience I would definitely recommend to everyone. Everything was fast and everyone was cooperative and very much supportive.
The store manager Chris was awesome he really took time out to help me wth all my car needs. Thank you Chris!!!
My Sales Rep was wonderful! Chrystal was very attentive, she was patient and showed me all the SUVs available at the dealership. I chose the Hyundai Tucson! I am very pleased with my choice. I just had my first Service visit. Service was outstanding. Did not have to wait, was given an estimated completion time and my vehicle was ready right on schedule! I am a very satisfied Customer!! Alice you
It was an awesome experience! Learned about the Genesis on Tuesday and had purchased it by the next day afternoon!! a special shout out to Randy for his excellent job. This is an amazing dealership and we have been recommending you.
Josie was my service representative. She was very personable and efficient. Used coupon from internet which I appreciated.
Everybody was very nice. Although prices have seemed to go up quite a bit. Thank you
Very attentive to customers needs.Provides a friendly waiting area when you choose to wait for your car to be serviced.
I have purchased my fourth vehicle from dealership with no issues. The sales team is very helpful and seeks out the best package deal for my vehicle purchase.
Mel was terrific. She was professional and friendly. She timely provided me with the info needed for my current repair issue, as well as giving info on future maintenance. I really appreciated that.
Very responsive, Tom listened and found me the vehicle I was looking for. Thank you.
Honest, knowledgeable, and always friendly. I know when I take my vehicles here for service they’ll be in good hands. Highly recommended.
They took pictures of my rim for service and replacement; needless to say, I needed to send a 2nd set of pictures to them and I'm yet to receive a call for service. #disappointed.
Everyone who works there are very nice and helpful ! They always give Excellent service, The mechanics do Excellent work on my car too !! I enjoy the customer waiting areas too.
Glassman Kia is the absolutely best. In these days when customer service is an oxymoron - they really do live up to the name. Attention to detail, and responsiveness to concerns - all with timeliness and fair pricing. I wouldn't take my car anywhere else. Joshua LaPointe was my service contact and is the VERY BEST at what he does!
Excellent service department. Staff was friendly, efficient, knowledgeable. Service was less than an hour for oil change, tire rotation, and other inspection/maintenance due at the time. Very happy with the service.
It was a fast service, efficient job and very professional customer friendly thanks you much
The service i received was excellent! I was in and out quickly! Everyone was very kind.
The attention to detail, the outstanding customer service and how they treat everyone as if they were family is why Glassman has all my future business! Marcy was exceptional!
I’m not waiting so long very fast and bring my car clean I like dealership like this very good job
My complaint is that they don't go by who is there but let people drive up and take them before people who had scheduled appointments. We were waiting because they only had one person working they apologized for what happened. My question is why give appointments if your not going to honor them. Otherwise the service was excellent.
It was a bit chaotic with parking lot being done but other than that it was fine
Friendly. Did not try to push me into getting unnecessary service. Suggested, politely, to get scheduled service.
I had a great experience with Ken, my salesman along with the office manager and finance officer. Very exciting buying my new Elantra. I thank them all!!
Josie In service and Charley In sales are a large part of the reason I return.
Josie was fast efficient and does a great job of doing and understands what you need great job josie
Matt, my service agent was very friendly and extremely helpful. He kept updating me on my car and made sure I felt welcomed at the service department.
I needed a car. I told them what I wanted and they got me what I wanted. I did try 2 other dealerships without success. They treated me with respect and delivered.
Sales person was great, would recommend James to my friends. Experience was easy and seamless.
Fairly fast service. I only waited 30 min for oil change. They also accepted my coupon.
The staff was very caring and helpful especially Mel. Thank you everyone for exceptional service.
Staff is always friendly and informative. Quick service time. Have been coming to this dealership for almost 8 yrs with no issues.
People and service are very good, The place itself needs to be upgraded in appearance, especially servicing a luxury brand like genesis, where owners possibly have higher expectations
Glassman always does excellent work on time, and returns your car clean. The service reps I have dealt with are top notch.
Once parts were received, car was completed right away. It looks great with no evidence of any damage! I would use this service again and recommend to everyone I know!
My service guy Matt was great. I came in at 8:00 am and was out by 8:45
Great service team, very helpful l. Dealership is clean with many waiting areas with snacks and beverages
Service was delivered on time and as promised. Glassman offers fast, reliable, and trustworthy service
Easy, quick, friendly, knowledgeable, and professional from Jefferey in sales to finance. Highly recommend this dealership.
The dealership took their time to understand what my concerns were about the vehicle. The staff also kept me informed about the process of my vehicle.
Mr. Michael Anderson was a fabulous sales agent and is a great representative of Glassman Automotive Group. Thanks Glassman Automotive for getting the vehicle for my twins 16th Birthday.
My contact was Kristina and she was very kind in describing what my car needed. I really appreciated the friendly service from her.
The experience was excellent. Both Randall and Nathan were very helpful and they were able to get us in and out relatively quickly once the car arrived.
Quick and friendly service, along with friendly staff. Overall a great experience with the Glassman group!
I was able to schedule my appointment quickly online. When I arrived to my appointment I was greeted prominently. I was received my vehicle back within the hour for an oil change.
Great service from Kristine. In & put in the time I was told. Car was washed too.
OMG...the gentleman that met me inside the service department was exemplary. He has a unique name that I can't remember; however, I do remember the phenonmental customer service that he gave me. He was knowledgebable, very professional/courteous, kind and gave me an overview of what to expect. Please tell him again that I was grateful for his outstanding interactions with me as well as the quick turnaround of my car. Thank you some much. Karen G. Ewing. #GlassmanExcellenceInService
Everyone from sales to service was friendly and efficient. Many thanks to the whole Glassman team.
Very professional took care of the problems very quickly. Great to have the coffee there for the early appointments. Thanks for the car wash too.
All of the workers there were friendly, competent and helpful. The vehicle runs well. Thanks!
i was very satisfied with randall walker but the process for self employed was a bit cumbersome but it worked in the end and i am sure that was the reason for some of the delays. I purchased a mitsubishi mirage and that option is not available below at least put as an option other thanks Lawrence Battis
I was not able to get my car into my regular service center, so my son suggested Glassman for my oil change they were professional and kind.
The service was phenomenal. They were very attentive, fast and efficient. I highly recommend Glassman Hyundai for servicing.
Elizabeth Janes was extremely helpful and courteous. My Genesis looked as good as when it was brand new -- perfect repairs and clean.
Service dept. was very helpful. They made my appointment very easy. I will definitely be back to have my car service in the future.
The staff was very friendly and helpful. Kept me up to date on the delivery of my new car. Great service!
Service department is great. Everyone I have worked with has been very attentive, kind, and helpful. Issues are always explained well. Comfortable waiting area and I feel confident my car is being serviced properly and thoroughly.
it took an hour for an oil change. I waited in the customers room. Good coffee!!
The appointment was easy and promptly available. I was welcomed really fast, waited at the dealership and got my car returned washed faster than expected!
Matthew is very professional and a good communicator. He explained the recommended options and allowed me to make an informed decision.
Great customer service. Kristen went out of her way to facilitate my schedule. Terrific job
A little difficult to find service center because there's no sign at the street to direct customers.
Appreciate the high level engagement from the entire team. From moment i stepped into the service center.
Polite, efficient, respectful, helpful, got an appointment very quickly. Told me every thing I needed to know
Everyone is always very friendly and helpful. The work is fast and thorough with everything explained clearly
Eddie was great help and his service was fast and work done in timely manner.
All the service people I met were very friendly and polite. Work was completed in a timely manner.
I was pleasantly and positively surprised by the active communication by the service writer, Joshua. He initially informed me that my car wouldn't be ready for several days, but due to his efforts and a little luck he was able to return my car the following day and in time for the labor day holiday. The car rides like it's new. Thumbs up for the mechanics and again to Joshua for his efforts.
Matthew is the best! Service was fast and Ricardo (the courtesy driver) was very personable.
Tom Kalmeta was an excellent sales person. He was personable, knowledgeable, efficient, and a good teacher. Buying my car from Tom was the best experience I have ever had buying a car!
Jesse made sure for my next visit for recalls, parts would be available to cut down on the wait time.
My experience was great. Joshua took really good care of me. He was very professional and courteous. I would definitely recommend this location to my friends and family, as well as bring my car to be serviced again.
All staff members were wonderful. Especially, Kristina, Joshua, and Kenny who took care of me and my car.
A great experience from the sales team. My car was exactly what I wanted and delivered on time. Thanks to all at Glassman Automotive!!
Great experience start to finish! Tom was incredibly helpful and easy to work with. Would definitely recommend.
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